Privacy Policy

Welcome. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our site, register an account, use our services, or contact us. We use plain language to describe your rights and how we handle information. If you have questions, you can contact us at [email protected].

Information We Collect

We collect information necessary to provide our services, maintain security, meet legal obligations, and improve your experience. This includes:

Account information: your name, date of birth, postal address, email address, telephone number, username and password, and chosen account settings.
Identity and verification documents: copies of identity documents and proof of residence submitted to verify age and identity when required.
Usage and gameplay data: records of games played, session times, device and browser data, game preferences and interactions, and in‑platform behaviour used to operate and improve the service.
Technical data: IP address, device identifiers, operating system, and connection data collected automatically to provide and secure the service.
Communications: correspondence with us such as support requests, chat transcripts, and emails.
Marketing preferences: whether you consent to receive promotional messages and which channels you prefer.
Responsible gambling and safety data: information you provide or we derive to support player protection and risk prevention, such as self‑exclusion choices and voluntary limits.

How We Use Your Information

We use personal data to deliver and improve our services, to meet legal obligations, and to protect users and our business. Typical uses include:

Creating and managing your account, providing access to the site, and authenticating your identity.
Verifying age and identity where required by law or to protect our community.
Operating, maintaining and improving our platform, including troubleshooting, data analysis and testing.
Delivering customer support and responding to inquiries.
Monitoring and preventing fraud, abuse, and other unlawful or harmful activity, and managing risks to our service.
Providing responsible gambling tools and interventions, including assessment and support where appropriate.
Sending service messages and, where you consent, marketing communications and promotional offers.
Complying with legal and regulatory obligations, including requests from regulators and law enforcement.

Legal Bases for Processing

Under data protection laws (including the GDPR where it applies), we rely on different legal grounds to process personal data:

Performance of a contract: to provide the services you request, manage your account and fulfill our contractual obligations.
Legal obligation: to comply with applicable laws and regulatory requirements, including verification and record‑keeping obligations.
Legitimate interests: to operate, secure and improve the service, to prevent fraud and abuse, and to carry out analytics and product development. We balance these interests against your rights and freedoms.
Consent: where required, for example for certain marketing communications or optional profiling; you can withdraw consent at any time.

Sharing and Disclosure of Information

We may share personal data with third parties in the following situations:

Service providers: trusted vendors who perform services on our behalf, such as identity verification, technical hosting, analytics, and customer support. These partners are contractually bound to protect your information.
Regulators and law enforcement: when required by law or to respond to lawful requests and prevent illegal activity.
Business transfers: in connection with a sale, merger or reorganization, where data may be transferred as part of the transaction under appropriate protections.
With your consent: where you have agreed to share information with third parties or to participate in promotions or partner offers.

International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA) for processing. When we do, we protect your data by using appropriate safeguards such as standard contractual clauses, binding corporate rules, or other measures approved under applicable law. If you would like further details about the safeguards we apply, contact us at [email protected].

Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to operate the site, remember your preferences, analyze usage, and deliver content and ads tailored to your interests. Types of cookies used include:

Essential cookies: required for core site functions and security.
Performance and analytics cookies: to measure and improve site performance.
Functional cookies: to remember settings and preferences.
Advertising and targeting cookies: to present relevant offers, where permitted by law and your choices.

You can manage cookie preferences through your browser settings and any cookie controls presented on the site. Disabling some cookies may affect site functionality.

Security of Your Data

We implement technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. These measures include encryption in transit, access controls, regular security reviews and staff training. While we take care to protect your information, no system is completely secure, so we encourage you to protect access to your account credentials.

Data Retention

We keep personal data only as long as necessary to provide services, satisfy legal obligations, resolve disputes, enforce agreements, and meet other legitimate business needs. Retention periods vary depending on the type of data and the purpose for processing. When data is no longer required, we securely delete or anonymize it.

Your Rights

Subject to applicable law, you have certain rights regarding your personal data. These may include:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal and contractual limits.
The right to restrict or object to certain processing, including profiling and marketing.
The right to data portability, where applicable.
The right to withdraw consent at any time for processing based on consent.
The right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of these rights or for questions about your personal data, contact us at [email protected]. We will respond in accordance with applicable law.

Automated Decisions and Profiling

We may use automated systems to help detect fraud, assess risk, and support responsible gaming tools. Some of these systems produce profiling or automated decisions. You have the right to request human review of significant automated decisions and to object to profiling where applicable. Contact [email protected] for more information or to exercise your rights.

Children’s Privacy

Our services are intended for adults only. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected personal data from a person under 18, we will take steps to delete that information promptly. If you believe we may hold information for someone under 18, contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make changes, we will revise the effective date and, where appropriate, provide notice. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact us by email at [email protected].